ADM-261 TRAINING EXAM PDF & ADM-261 REAL VALID DUMPS

ADM-261 training exam pdf & ADM-261 real valid dumps

ADM-261 training exam pdf & ADM-261 real valid dumps

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Earning the Salesforce Certified Service Cloud Consultant certification can help professionals advance their careers in the field of Salesforce administration. It demonstrates to employers and clients that they have the skills and knowledge necessary to successfully manage Service Cloud applications. By passing the ADM-261 Exam, candidates can gain a competitive edge in the job market and increase their earning potential.

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The ADM-261 Certification Exam consists of 60 multiple-choice questions that must be completed within 105 minutes. ADM-261 exam covers a range of topics including Service Cloud configuration, case management, support processes, knowledge management, and analytics. Successful candidates will have demonstrated their ability to configure and manage Service Cloud applications, and will have the skills required to effectively support customers and manage cases. Service Cloud Administration certification is highly regarded within the Salesforce community and can help professionals advance their careers in the field of Salesforce administration.

Salesforce Service Cloud Administration Sample Questions (Q135-Q140):

NEW QUESTION # 135
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

  • A. Mass Transfer Records,change sets, and Visual Studio Code
  • B. Data loader, change sets, and Force.com Excel Connector
  • C. Visual Workflow, data loader, and Force.com IDE
  • D. Visual Studio Code and change sets

Answer: D


NEW QUESTION # 136
After migrating from Knowledge to Lightning Knowledge, Authors areunable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

  • A. Grant Authors access to the FAQ article type.
  • B. Set article Org Wide Default to Public ReadWrite.
  • C. Add Authors to the FaQ Data Category.
  • D. Grant Authors access to the FaQ record type

Answer: D


NEW QUESTION # 137
A service manager has just configured chat at a company site. Now, the agents cannot see the chat footercomponents in the console.
Which configuration option should be verified?

  • A. Verify that users are assigned the chat user profile.
  • B. Verify that users have access to the chat buttons.
  • C. Verify that users are assigned the chat feature license.
  • D. Verify that users have access to the chat public group.

Answer: C


NEW QUESTION # 138
Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify their order and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

  • A. Order ManagementSystem
  • B. Interactive Voice Response
  • C. Automatic Call Distribution
  • D. Computer Telephony Integration

Answer: B


NEW QUESTION # 139
Universal containers customer support management wants to provide proactive communication to customers who are likely toprovide low customers satisfaction (CSAT) scores. What customer-related metric should the customer support management analyze? Choose 2 Answers

  • A. Escalated cases by account month to date
  • B. High priority cases opened by account month to date
  • C. Time spent by account year to date
  • D. New cases opened by the account channel

Answer: A,B


NEW QUESTION # 140
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