SALESFORCE REALISTIC REAL ADM-261 EXAM QUESTIONS FREE PDF

Salesforce Realistic Real ADM-261 Exam Questions Free PDF

Salesforce Realistic Real ADM-261 Exam Questions Free PDF

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The ADM-261 exam covers a wide range of topics related to Service Cloud administration, including case management, knowledge management, service entitlements and contracts, and analytics. ADM-261 exam also tests the candidate's understanding of Salesforce's Service Cloud features and functionalities, such as service console, live agent, and omni-channel routing. Passing the ADM-261 Exam requires a deep understanding of Service Cloud administration and the ability to apply this knowledge to real-world scenarios. Obtaining this certification demonstrates that a professional is an expert in administering and supporting Salesforce Service Cloud and can help organizations provide exceptional customer service.

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Salesforce ADM-261 Certification Exam is a valuable credential for professionals who work with Service Cloud solutions. It demonstrates the candidate's expertise and proficiency in configuring and managing Service Cloud solutions and is highly valued by employers. With the right preparation and study, candidates can earn this certification and take their careers to the next level.

Salesforce Service Cloud Administration Sample Questions (Q28-Q33):

NEW QUESTION # 28
The contact center at universalcontainers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers

  • A. Customer community
  • B. Automatic call distribution
  • C. Knowledge base
  • D. Service cloud console

Answer: A,C


NEW QUESTION # 29
Universal Containers is setting up a field service dispatch contact center. Which functionality should be considered when designing the contact center? (Choose 2)

  • A. Mobile access to case information
  • B. Predictive dialer for outbound calls
  • C. Chatter groups forcustomer
  • D. Visibility into service entitlements

Answer: A,D


NEW QUESTION # 30
What are two benefits of deploying Knowledge in Customer Communities?

  • A. Replaces the need for an email channel
  • B. Reducesincoming call volume
  • C. Eliminates tracking of customer entitlements
  • D. Uncovers gap in the knowledge base

Answer: A,B


NEW QUESTION # 31
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

  • A. Omni-Channel Utility Component
  • B. Cases report sorted by Rep and Case CreatedDate
  • C. Omni-Channel Supervisor tab
  • D. Cases report sorted by Rep and Case Owner

Answer: C


NEW QUESTION # 32
Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases.
Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customers?

  • A. Create Salesforce Classic Quick Action
  • B. Add aVisualforce page to the Case layout
  • C. Configure Case Feed page layouts
  • D. Configure the Case highlights panel

Answer: C


NEW QUESTION # 33
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